If you are having trouble scanning barcodes make sure you take the following steps:

  • Ensure you are scanning the barcode straight on and not sideways
  • If you are in a low light setting move to a room where there is more lighting OR if your Android device has a flash tap the flash icon on the top right of the barcode scanner to turn on the flash.


If you are still unable to scan barcodes please create a support ticket so we can help investigate further.